Privacy Policy

KWAALITY (Kwaality Beauty Hub, South Africa) runs a beauty and grooming marketplace. This policy explains what personal information we collect, why, and the choices you have. We aim to handle your information in line with the Protection of Personal Information Act (POPIA).

• Account details: name, cellphone number, email address and password.
• Business details: business name, categories, address, operating hours, services and prices.
• Bookings, orders, reviews, messages and community posts you make.
• Photos and files you upload (business photos, listing photos, proof of payment).
• Staff information added by a business: shifts, time-clock records, leave and payslip data.
• Location: only when you use "near me" or "use my location" features.
• Technical data: device, app usage and diagnostic logs used to keep the service reliable.

• To create and secure your account and sign you in.
• To process bookings, payments, orders and advertising requests.
• To show relevant businesses, promotions and recommendations.
• To send booking updates, notifications and important service messages.
• To prevent fraud and enforce our Terms & Conditions.
• To improve the platform through aggregated, non-identifying analytics.

With businesses: the booking details needed to serve you (name, contact number, booking time). With sellers: order and delivery details. With service providers: hosting, storage and notification providers that process data on our behalf under contract.

We do not sell your personal information.

Public content — business listings, reviews and community posts — is visible to other users by design.

Proof-of-payment uploads are used only to verify EFT payments and are visible to the relevant business and KWAALITY administrators. We do not store bank card details on the platform.

We keep your information while your account is active and as long as needed for legal, tax and dispute-resolution purposes, after which it is deleted or anonymised. We use access controls and row-level security to restrict who can read your data.

• Access the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your account and data, subject to legal retention requirements.
• Object to certain processing or withdraw consent where processing is based on consent.

To exercise these rights, contact privacy@kwaality.co.za. You may also lodge a complaint with the Information Regulator of South Africa.

KWAALITY is not intended for children under 18, and we do not knowingly collect their data.

We may update this policy from time to time; the latest version is always available in the app with its "last updated" date.