Refund & Cancellation Policy

You can cancel a booking in the app before it is confirmed at no cost. For confirmed bookings, each business sets its own cancellation approach — check the business page before paying.

If you cancel a confirmed booking less than 24 hours before the appointment, or do not arrive, the business may keep a deposit paid as a cancellation fee.

Deposits and prepayments are made by EFT directly for the business's benefit. If the business cancels or cannot honour a confirmed booking, you are entitled to a full refund of what you paid for that booking.

Refund requests are resolved with the business first. If you cannot resolve it, contact us at support@kwaality.co.za with your booking reference and proof of payment, and we will help mediate.

Market purchases are between you and the seller. If an item never arrives, arrives damaged, or is materially not as described, contact the seller first, then KWAALITY if unresolved. Keep your order confirmation and proof of payment.

The once-off activation fee (R49 launch offer / R99 standard) unlocks your business after the free trial. It is refundable only if activation is not completed within 14 days of a verified payment, or if we decline your business for reasons within our control.

Free-trial periods are not charged, so no refund applies to them.

Paid advertisements and Premium upgrades are quoted and approved before going live. Once an advert has gone live or a Premium period has started, fees are non-refundable except where required by law. If we reject an advert after payment, you receive a full refund or credit.

Approved refunds are paid by EFT to the bank account you nominate. Refunds are processed within 7–10 business days of approval. KWAALITY is not responsible for delays caused by incorrect banking details.

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, which apply where relevant.

Refund and cancellation questions: support@kwaality.co.za — include your booking or order reference and proof of payment.